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Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.
The Shared Services Assistant Route Settlements will be responsible for validating and clearing all relevant differences of transport in the areas of: Check-out, goods delivery, Check-in and cash differences and maintenance of driver accounts and in-transit accounts within the Route Settlements area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.
CTC Set up
• Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Route Settlements processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all Route Settlements and wider CTC in-scope activities to Shared Services.
Financial Services Delivery
• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensure that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Ensures Route Settlements procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
• Periodic analysis of errors and differences including measures to close existing gaps
• Clearing of differences in coordination with the departments of Warehouse/Logistic and external service providers
• Control driver and in-transit accounts and its open items daily
• Ensures that any supporting documentation are provided to customers as requested
• Understand and answer any queries relating to Route Settlements
• Ensures all follow up issues on Route Settlements are managed accordingly to the given timelines.
• Provides support to other team members where required
• Provides support and advice on Route Settlements processes where required
• To support the documentation and regular update of all Route Settlement work instructions
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits
• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Route Settlements and Shared Services generally
• Works and liaises closely with BU Finance teams and other departments where required
• Works proactively with colleagues across the Customer to Cash (CTC) Function to ensure an integrated approach to service delivery
• Provides feedback and support to Route Settlement Team Lead in driving end-to-end standard Route Settlement processes across the Coca-Cola Europacific Partners business
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement
• Bachelor level education
• Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with good business acumen.
• ERP experience essential, preferably SAP, good Excel skills.
• Fluency in English & German
• Strong focus on providing the highest level of customer service
• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization
Our employee value proposition:
• Competitive Rewards & Compensation plan
• Social Benefits & Corporate discounts
• Recognition programs
• Career & Talent progression growth opportunities
• Excellent Health & Wellbeing conditions
• Modern and comfortable working environment & tools
• Hybrid & Flexible working
• Social activities and events
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.