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Técnico de Sistemas/Helpdesk Manager Esplugues de Llobregat

Barcelona, Spanien IT 02/06/2021 71978
Ich möchte mich bewerben

Coca Cola European Partners es  el mayor embotellador independiente de Coca-Cola del mundo. En 13 países, nuestros empleados fabrican, venden y distribuyen las marcas de bebidas más apreciadas para más de 300 millones de personas. Algunas de las marcas que encontrarás en nuestra cartera son Coca-Cola®, Fanta®, Aquarius, Burn, Powerade®, Monster®.


¿ Te gustaría trabajar en un sector tan atractivo como el de las bebidas refrescantes junto a un equipo ganador  ?

Si te gusta trabajar en un entorno dinámico , con espíritu de equipo y posibilidades de crecimiento profesional y personal ; éste es tu lugar

Técnico de Sistemas/Helpdesk Manager , Service Delivery
Beganet ( Esplugues de Llobregat )

In this role, you will lead risk-targeted Field IT and advisory services that add value to the organisation, to ensure each service delivery is executed in the most effective, efficient manner and in accordance with professional audit standards and quality assurance practices.

  • Main responsibilities: 

-    To take responsibility for the quality of service you provide to your customers in terms of your technical proficiency and the way in which you treat and interact with customers.
-    To work as a committed member within the wider CCEP IT Support system through the quality of your collaboration with other team members, the rest of Field IT, CCEP Servicedesk and all other support agencies to optimise the level of service delivered to customers.
-    To have a working knowledge of all current Industry, Company and Departmental standards and policies as they apply to the selection, procurement, support and use of end-user devices and client software and to identify ways in which your ability to provide service can be improved.
-    To deal with any infringements to current standards and policies that you uncover as guided by Line Management including taking appropriate but tactful direct action within the scope of your discretion
-    To comply with Departmental standards and follow formal processes whenever possible and to escalate those situations where there is a need to deviate from standard.
-    To ensure all operational issues are escalated to relevant Field IT Supervisor or Senior Manager, Iberia Field IT or are entered into relevant Teamsite and are followed up on.
-    To ensure the accuracy of entries made in ServiceNow relating to Ticket, Asset and User details and that all Tickets have appropriate and timely updates.
-    To ensure that all customers are referred to the CCEP Service Desk for logging of Service Requests.

  • Requirements:

-    Experience essential in Windows System Operation, Cisco, Apple, Service Now and Sigma Experience.

-    Previous work experience within a customer service or support team 
-    Ideally have extensive previous IT Technology – working in IT Project within a multinational company (consumer packaged goods industry experience preferred).

- Intermediate Level of English

-    Highly valued: 
o    Software and hardware troubleshooting & diagnostic skills
o    Basic Knowledge of Networking Device as Switch,Router, …
o    Knowledge of Windows 10
o    Service Now tools and ITIL knowledge
o    Basic knowledge of Apple Hardware and iOS
o    Knowledge of Microsoft Office, Internet Explorer, Anti-virus, Registry settings. 
o    Able to configure network printers
o    Able to set up, configure and troubleshoot client hardware and peripheral devices
o    Knowledge of LAN topologies and ability to troubleshoot client network connectivity issues.

-    Skills needed: 
o    Committed to customer service
o    Strong formal and informal communication skills 
o    Able to manage stress and work to deadlines
o    Availability and Flexibility

Inscripción


Si estás interesado/a en esta posición, por favor, inscríbete en la oferta y adjunta un CV actualizado, una persona del equipo de Selección se pondrá en contacto contigo.

www.ccepiberia.com/empleo

*Creemos que la igualdad de oportunidades significa inclusión, diversidad y un mismo tratamiento para todos/as los/las candidatos/as

 

 

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